ICC/ABCOM is the only Internet Provider at this moment,
which has 3 satellite International Connectivity's offering the highest
performance and availability in case of failures and thus guaranteeing
the highest quality of service in Albania.
First International Connection is an InterContinental
connection offered by NewSkies NSSK Satellite directly to US MAEast
Backbone which is considered as a Backbone of the Backbones where are
connected all European and US top providers and has 3 X 300Mbps ATM
Optical Fibre Connection with Tier1 backbone providers in US like UUNet,
AboveNet, MCI-Worldcom. So ICC is guaranteeing in Albania the highest
quality of browsing by connecting to this backbone with highest aggregate
international speed on Albania with US at symmetrical 1Mbps/1Mbps.
Second connection is provided via Satellite by SMS-Networks
based in UK and provides the capacity of 2Mbps which and acts as a LoadBalancing/Sharing
connection for European Sites and communications which are accessed
faster using this service channel since It's offered by a European Satellite.
Third Connection is provided via Satellite from PlanetSky
and is served through Merlin Communications which has a very wide network
in Europe with 150Mbps next-hop Tier1 Connections. This connection works
mostly in cases of problems with other providers and gives better numbers
on redundancy and reliability of ICC international connections.
ICC/ABCOM will monitor the link every
5min/24hrs/7day and will take action on finding/identifying the problem
on It's side within max 2(two) working hours from the moment the problem
is confirmed/notified from both parties. Depending on the gravity of
the problem on the ICC side, ICC technicians will repair the problem
within 1(one) working day. Also ICC will provide with whatever ingress
filtering facilities for the customer and respond within 1hrs after
taking the notification.
ICC/ABCOM objective is to provide its Customers with the highest achievable
level of service quality. Customer's interconnection to the Internet
backbone is established through ICC/ABCOM BGP-4 peering relationships
with major Tier 1 IP transit providers in both Europe and North America.
These providers are chosen on the basis of proven backbone network performance
and reliability as well as their willingness to guarantee ICC/ABCOM
specific service levels and visibility into their network.
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